{"footer":{"title":"READY TO GET STARTED?","text":"Leave your inquiry and we'll get back to you within 24 hours on business days"},"browserTabTitle":"Ultra-Fast Fibre Internet | 3 Months FREE | Pineapple NET","emailSubject":"Melbourne’s Fastest Internet","emailText":"Thank you for your interest in Pineapple NET! A member of our team will be in touch shortly.","mainNavButtons":["Benefits","Internet Plans","FAQs","Contact Us"],"mainNavSectors":["#benefits","#plans","#faq","#contact",null],"top":{"header":"Pineapple Net available now","text":"We are the Aussie ISP who doesn’t act like it. We’ve ditched the NBN, removed our data caps and lowered our prices for affordable fibre you can feel good about. Imagine, no more dropouts or pauses. No more resetting the router. This is Melbourne’s best internet. ","button":"Get in Touch!","goto":"#contact","pictureURL":"https://api.pineapple.net.au/images/Group 79.png"},"info":{"header":"Fibre Is A Better Experience Every Time You Log On","text":"Don’t feel like sharing? We’ll give you enough bandwidth to support every user and device under your roof. It’s simple. Just pull the plug on your old tech, give us a call, and you’ll be surfing at lightspeed before you know it. You’ll unlock 4K entertainment, accelerate your downloads and inject clarity into your video calls. Nothing beats fibre.","offer":[{"blackText":"Keep things flexible and you’ll pay only $99 for the fibre setup and a new router. \n\nOr, sign a 12-month contract and we’ll waive the connection fee and throw in a new router for free.","greenText":"No lock-in contracts. No fine print."},{"blackText":"If you sign up for a 12 month contract. ","greenText":"Get 10% Off"},{"blackText":"Streamlined installation available to all residents","greenText":"100 Lorimer St"}]},"list":{},"faq":{"header":"We’ve Answered Some Common Questions","button":"Get in Touch","goto":"#contact","items":[{"question":"Will this affect my existing connection?","answer":"Pineapple Fibre is completely separate to the NBN. The cables, the network and all the hardware are all completely separate. That’s why it’s impossible for Pineapple Fibre to affect your NBN connection.

You can keep your NBN landline or internet and have a Pineapple connection operating in parallel. Furthermore, since fibre doesn’t send data as radio waves (like a copper connection) it’s impossible for signals on a fibre cable to interfere with the data travelling along an NBN cable. "},{"question":"How does the fibre connection process work?","answer":"Once a site survey confirms that installing fibre at your property is feasible, we’ll make a plan to run the fibre through a pit or dig a small trench to your home. Once we reach a wall, we’ll likely use conduit, the same colour as the wall, to take our fibre over to the ONT (optical network termination) device.

The ONT is mounted outside.

Inside we’ll mount a new wall plate. That’s where you’ll plug in your router or WiFi access point.

On the surface, a Pineapple Fibre connection looks very similar to an NBN connection.

Depending on your current NBN technology you might have one less box cluttering up under the study desk, but from your perspective, it’s still a cable coming out the wall that plugs into a router and then into your phone or computer.

For apartment buildings where our fibre is already available, the install process is much simpler. The ONT is already installed and operational in the comms room on your level. All we need to do is run a cable down the corridor and mount a new wall plate for you to plug your router into, and after some configuration, you’ll be good to go. "},{"question":"Why do I need a site visit? ","answer":"Before connecting your home we need to visit the site and conduct a survey.

We need to assess the feasibility of extending our network to your property.

As much as we’d like to, we can’t reach everyone in our network footprint with our fibre. There are a number of factors beyond our control that can get in the way.

Our fibre pit might be on the other side of the road. There might be structural complications within your property that make a fibre install very difficult.

We might need permissions we can’t get from the local council to reach your property, or the cost to access your home via the nearest Telstra pits might be unreasonable.

A site survey is the only way we can tell for certain if we can go ahead with the install, and get you hooked up with our ultra-fast fibre in your home.

We’ll book you into a 1-hour slot. Our technicians will arrive on time and they won’t take long to complete the site survey. If all goes well we can start drawing up a plan and get you connected in no time at all.

If you’re in an apartment building and your neighbours are already connected to Pineapple Net, it’s possible we can forgo the site survey and connect you immediately."},{"question":"What will it cost me to connect to the fibre network?","answer":"If we’ve done the site survey and determined that your install won’t require any extraneous work, we’ll connect you to our fibre network for free when you agree to a 12-month contract.

If you don’t want to commit to a 12-month contract, that’s fine, we’ll only charge you $99 for the connection.

A router and everything you need to get set up is included with both our 12-month contract and the $99 connection fee.

You do not have to use our router if you have your own, however, we do not take any responsibility for the maintenance of your router and there may be an extra charge for configuring it.

If you do purchase/own a router, please ensure it is able to support gigabit speeds (even our 150Mbps plan requires this). Have questions about router compatibility? You can always call us with the make and model, and we’ll be happy to help. "},{"question":"Are there any extra costs?","answer":"No.

Pay that $99 fee to get connected and we’ll throw in everything you need. All those extras that other internet service providers (ISPs) will charge you for, we do for free.

We will configure you with a static ISP, throw in a router and even let you upgrade your speeds by moving up packages without paying service fees. All at no additional cost."},{"question":"If I’m not happy with my Pineapple connection, can I cancel?","answer":"You’d be the first.

if you’ve chosen the flexible month to month contract and paid the connection fee then you are free to cancel anytime you want.

If you’ve committed to a 12-month contract you’ll have to stay.

While other internet service providers tend to connect and forget, we'll do everything we can to make you happy

Luckily, our ultra-fast fibre service is way better than any of our competitors, which explains why that, with the exception of a few customers who moved homes, no one has ever left Pineapple willingly. "}]},"plans":{"goto":"#contact"},"testimonials":{"header":"The Social Proof That We Rock. Thanks, Melbourne","button":"See Some Prices","goto":"#plans"},"greenSection":{},"howToConnect":{"header":"No More Slow Internet with Melbourne’s Best Fibre Optic Network","text":"","items":[{"title":"High Speed Streaming","text":"Live it up with 4K Netflix on every screen in the house. No congestion to slow you down or data caps to stop you.","icon":"https://api.pineapple.net.au/icons/icon-1.svg"},{"title":"Game in Real-Time","text":"Low latency and unmatched reliability lowers the artificial reaction time constraints and gives you an edge.","icon":"https://api.pineapple.net.au/icons/icon-2.svg"},{"title":"Video Call in HD","text":"Symmetrical uploads speed as fast as your downloads, inject clarity into your Zoom and FaceTime calls. You’ll communicate without skips, splutters or pauses.","icon":"https://api.pineapple.net.au/icons/icon-3.svg"}]},"userForm":{"title":"Meet Melbourne’s New Net","fieldsToShow":[{"type":"text","placeholder":"Full name*","required":true},{"type":"text","placeholder":"Unit / Apartment number*","required":true,"available":[]},{"type":"text","placeholder":"Street Name and Number*","required":true,"available":[]},{"type":"state","placeholder":"State*","required":true,"available":[]},{"type":"postcode","placeholder":"Postcode","required":false,"available":[]},{"type":"email","placeholder":"Email*","required":true,"available":[]},{"type":"phone","placeholder":"Phone*","required":true,"available":[]},{"type":"list","placeholder":"Speed : Price /Mth*","required":true,"available":["50/50 Mbps : $59/Mth","150/150 Mbps : $79Mth","500/500 Mbps : $119/Mth","1000/1000 Mbps : $149/Mth","250/250 Mbps : $99/Mth"]},{"type":"list","placeholder":"Contract Term*","required":true,"available":["12 Months / 10% Off / Free Modem","Month to Month $99 Installation"]},{"type":"text","placeholder":"Preferred Installation Date","required":false,"available":[]},{"type":"text","placeholder":"Preferred Installation Time - AM / PM Specific","required":false,"available":[]},{"type":"list","placeholder":"Where Did You Hear About Us*","required":true,"available":["Social Media","Website","Family and Friends","Marketing Material","Building Manager","Other"]},{"type":"message","placeholder":"Additional Notes","required":false,"available":[]}],"button":"Go Lightspeed"},"referrer":{"subject":"Thank you for referring us!","text":"Thank you for referring us to your friend. We’ll be in touch with them shortly.\n\nIf they activate us, we’ll give you a month of FREE internet on your current plan!"},"referral":{"subject":"Your friend wants to give you 3 months of FREE internet!","text":"Pineapple is a surefire way to a long-lasting friendship and your friend just mentioned you needed some super fast fibre internet."},"googleFormURL":"https://docs.google.com/forms/d/e/1FAIpQLSdx5hO22iygUitr300KN6BiSn2-wcDhN3DyxFJNn4sH1Ru5Tg/viewform","logo":"https://api.pineapple.net.au/icons/logo.png","emailButton":"Give me free internet!"}